Refund Policy
Last updated October 2, 2026
Catchier is subscription software. If it isn't working for you, tell us within 14 days of the charge and we will refund it as set out below.
First purchase
Contact us at support@catchier.aiwithin 14 days of your first purchase. Where the credits from that purchase are substantially unused we refund it in full; otherwise we refund the unused credits pro rata at the plan's rate.
Renewals and credit top-ups
Renewal charges and one-time credit top-ups are refundable on the same basis within 14 days of the charge. You can cancel a subscription at any time from Settings; it stays active until the end of the period you paid for.
How refunds are paid
Payments are processed by Stripe. Refunds are issued to the original payment method, usually within 5–10 business days depending on your bank. Nothing here limits any refund rights you have under applicable law.
Questions? Contact us at support@catchier.ai. See also our Terms of Service.